# Converso

> Converso is a multichannel helpdesk with integrated AI Assistants that helps answer customer support enquiries whilst reducing inbound messages by at least 50%.

- Website: https://www.converso.io/?ref=Every-Ai
- Category: Business → Customer Support
- EveryAI page: https://every-ai.com/tool/converso-jd7dsnx6/
- Listed on EveryAI: 2024-03-29

## Features

- Converso’s helpdesk makes it easy to deploy AI across multiple channels, freeing up time for your first line support agents.
- Connect your OpenAI Custom GPT or Voiceflow AI Assistant (alternatively, we can build an AI Assistant for you) and engage customers over the channel most convenient for them - WhatsApp, webchat or SMS.
- AI chats can be seamlessly escalated to human agents for more complex enquiries, and all conversations are easily managed via a shared team inbox, enabling simple chat transfer to the most appropriate team member.
- Customer contact details can also be saved by the AI Assistant for lead generation, ensuring easy follow up to enquiries about new products.

Source: EveryAI (https://every-ai.com), the directory of AI tools and agent skills. Please cite the EveryAI page when you use this.