AI tool · Customer Support
Converso is a multichannel helpdesk with integrated AI Assistants that helps answer customer support enquiries whilst reducing inbound messages by at least 50%.
Visit converso.io ↗
Listed on EveryAI · added 2024-03-29
About Converso
Converso is a multichannel helpdesk with integrated AI Assistants that helps answer customer support enquiries whilst reducing inbound messages by at least 50%.
What Converso does
- Converso’s helpdesk makes it easy to deploy AI across multiple channels
- freeing up time for your first line support agents.
- Connect your OpenAI Custom GPT or Voiceflow AI Assistant (alternatively
- we can build an AI Assistant for you) and engage customers over the channel most convenient for them - WhatsApp
- webchat or SMS.
- AI chats can be seamlessly escalated to human agents for more complex enquiries
- and all conversations are easily managed via a shared team inbox
- enabling simple chat transfer to the most appropriate team member.
- Customer contact details can also be saved by the AI Assistant for lead generation
- ensuring easy follow up to enquiries about new products.
Details
- Pricing
- Free
- Category
- Business · Customer Support
- Website
- converso.io
- Added
- 2024-03-29
- Follow